FIX MY PROP LTD Privacy Policy

FIX MY PROP LTD ("we", "us" or "our") is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect any personal information that you provide when using our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Who we are

FIX MY PROP LTD is registered in England and Wales under company number 17199629.

Registered office:

124 City Road, London, United Kingdom, EC1V 2NX

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, FIX MY PROP LTD is the data controller.

If you have any questions regarding this policy or your personal data, please contact us using the contact details provided on our website.

Information we may collect from you

Information you give us

You may provide information to us by:

  • completing forms on our website;

  • contacting us by phone, email or contact form;

  • requesting a quotation or information about our services;

  • reporting a problem with our website.

This information may include:

  • your name;

  • email address;

  • telephone number;

  • property address;

  • details relating to your enquiry or project.

Information we collect automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address;

  • browser type and version;

  • operating system;

  • time zone settings;

  • pages visited and time spent on pages;

  • referring website addresses;

  • website interaction data.

This information helps us improve our website and services.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can choose to disable cookies through your browser settings.

For more information, please refer to our Cookie Policy.

How we use your information

We may use your personal information to:

  • respond to enquiries and provide quotations;

  • communicate with you regarding our services;

  • arrange appointments or property-related services;

  • improve our website and customer experience;

  • maintain website security and prevent misuse;

  • comply with legal and regulatory obligations.

Where permitted by law, we may also use your information to contact you regarding services similar to those you have previously enquired about.

You can opt out of marketing communications at any time.

Legal basis for processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

  • your consent;

  • performance of a contract or steps taken prior to entering into a contract;

  • compliance with legal obligations;

  • our legitimate business interests, provided your rights do not override those interests.

Disclosure of your information

We may share your information with trusted third parties where necessary, including:

  • contractors or service providers working on our behalf;

  • website hosting and IT providers;

  • professional advisers;

  • analytics and marketing providers.

We require all third parties to respect the security of your personal data and to process it in accordance with the law.

We may also disclose your information where required to do so by law or to protect our legal rights.

Where your data is stored

Your information may be stored and processed within the United Kingdom or, where necessary, outside the UK.

Where data is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no internet-based service can be guaranteed to be completely secure and any transmission of data is at your own risk.

How long we keep your information

We will only retain your personal information for as long as reasonably necessary for the purposes for which it was collected, including for legal, regulatory, tax or business requirements.

Your rights

Under UK data protection law, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate data;

  • request deletion of your data;

  • object to processing;

  • request restriction of processing;

  • request transfer of your data;

  • withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of those websites and recommend reviewing their privacy policies separately.

Changes to this policy

We may update this privacy policy from time to time.

Any changes will be posted on this page and will take effect immediately upon posting.

Contact

If you have any questions regarding this privacy policy or how we handle your personal information, please contact FIX MY PROP LTD using the contact details available on our website.